Frequently asked questions

Tap "Order via WhatsApp" on a product page. The message is pre-filled with the product, variant, colour and quantity. We reply with the total including shipping, then you pay. You can also buy through our marketplace stores.

Ready Stock pieces are finished and can ship the same day if payment arrives before 2 pm WIB. Pre-Order pieces are crocheted after you order, with the lead time shown on each product, usually 3–14 working days.

Monday to Saturday, 09:00–18:00 WIB. Messages outside those hours are answered the next working morning. We're closed on Sundays and public holidays.

QRIS, BCA bank transfer and e-wallets (GoPay, OVO, DANA, ShopeePay). On marketplaces, use the app's own payment options.

Yes, a 50% deposit once the design and price are agreed. The balance is due after you've seen photos of the finished piece and before it ships. The deposit is non-refundable once we start, because the yarn has been cut for your order.

Yes. Give us the company name and billing address when you order and we'll send a PDF invoice.

JNE, J&T, SiCepat and AnterAja across Indonesia. Same-day delivery by GoSend or GrabExpress is available in Bekasi and Jabodetabek.

It applies to Ready Stock pieces paid before 2 pm WIB. Our main area is Kota and Kabupaten Bekasi, plus Jakarta, Depok, Bogor and Tangerang within courier range. Shipping costs follow the app rate at the time of booking.

Yes, on request. Message us with the destination country and postcode and we'll check rates and timing via Pos Indonesia or an international courier.

We send the tracking number on WhatsApp the day your parcel ships. Track it on the courier's website or app.

It depends on the type and size. Accessories take 3–5 working days, bouquets 3–7, dolls 7–14 and clothing 10–14. The clock starts once the deposit is paid and the design is approved.

Yes. Send 2–3 photos from the front and side. We'll simplify them into amigurumi style and confirm the details with you before we start.

Two free revisions at the design and colour stage. Once crocheting starts, big changes such as a new size or style cost extra.

Message us with your date first. If the queue allows, we can rush it for a 20% priority fee.

Record an unedited unboxing video and send it to our WhatsApp within 48 hours of delivery. We'll repair, replace or refund depending on the damage.

Ready Stock pieces can be exchanged within 3 days if unused with the tag on, with shipping paid by the buyer. Custom and Pre-Order pieces can't be exchanged because they were made just for you.

We photograph in natural light so colours look true, but phone screens can show them slightly differently. A small colour difference isn't considered a defect.

Hand-wash in cool water with mild soap, press gently without wringing, then dry flat in the shade. Details for each yarn type are in the Care Guide.

Some pilling is normal where the fabric rubs a lot. Shave it gently with a fabric shaver or small scissors. Don't pull the bobbles off.

Fold crochet clothing, don't hang it. Stuff bags with paper to hold their shape. Keep dolls and bouquets somewhere dry, adding silica gel in damp cupboards.