Shipping & returns

Everything about same-day delivery in Bekasi and Jabodetabek, couriers across Indonesia, international shipping, and our exchange and returns policy.

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Order processing time

  • Ready Stock: ships the same day if payment arrives before 2 pm WIB (Monday–Saturday). Payments after that ship the next working day.
  • Pre-Order and custom orders: ship once crocheted, within the lead time shown on the product page (usually 3–14 working days from the deposit and design approval).
  • The studio is closed on Sundays and public holidays, with no shipping.

Same-day in Bekasi and Jabodetabek

We deliver by GoSend or GrabExpress, straight from our studio in Kota Bekasi to your address with no warehouse stops.

  • Area: Kota and Kabupaten Bekasi (including Cikarang and Tambun), Jakarta, Depok, Bogor and Tangerang, within courier range.
  • Cost: follows the app rate at booking, and we’ll tell you before you pay.
  • Estimated delivery time: see the table by area on our Crochet in Bekasi page.
  • Event deliveries (graduation venues, hospitals, offices): include the recipient’s name and a phone number they’ll answer that day.

Shipping across Indonesia

We ship with JNE, J&T, SiCepat and AnterAja. You can choose regular or express service.

  • The tracking number is sent on WhatsApp on the day it ships.
  • Expect 1–5 working days within Java and 3–7 working days outside Java, depending on courier and service.
  • Bouquets travel in sturdy boxes with inner supports. Dolls and bags are wrapped in protective plastic inside a box.

International shipping

Available on request. Send us the destination country and postcode on WhatsApp, and we’ll check rates and timing via Pos Indonesia or an international courier. Import duties and taxes are paid by the recipient.

Gift wrapping

Every order can be gift-wrapped in kraft paper with a ribbon and a handwritten card at no extra cost. Type your card message in the chat. We can also ship without any price shown in the parcel.

Damaged or incorrect items

  1. Record an unedited unboxing video starting with the parcel still sealed.
  2. Send the video and photos to our WhatsApp within 48 hours of delivery.
  3. We’ll repair, replace or refund depending on the situation, including the cost of reshipping.

If the courier caused the damage, we’ll still handle the claim with them for you.

Exchanges (not for damage)

  • Ready Stock pieces can be exchanged within 3 days of delivery if unused, unwashed and with the tag still attached. The buyer pays shipping both ways.
  • Pre-Order and custom pieces cannot be exchanged or returned, because they were made just for you.
  • Slight colour differences caused by phone screens are not considered defects.

Clothing size adjustments

For clothing made to your measurements, we’ll alter it once at no extra crochet cost if it doesn’t match our Size Guide. The buyer pays reshipping.

Refunds

If a refund is approved, we send it to the bank account or e-wallet you choose within 3 working days of receiving the item back, or of the damage claim being approved.

More questions? See the FAQ or message us.